Ralph Northcott is the owner and proprietor of the Devon Cactus Nurseries and he asked us to visit his nursery after the SWG Show in Exeter last year (2019) to see if we could help him to upgrade his existing aluminium and steel benches to take our ebb ‘n’ flow trays to improve his watering effectiveness and reduce time spent as his website sales were growing rapidly
At the meeting on-site we measured the benching in question and also discussed some other requirements he had where he was using pallet racking and stacked pallets to make some temporary shelving and staging. We were able to offer our bespoke all-steel staging and an offer was put forward to which Ralph agreed to by email
Then the fun started…
“Their onsite consultant had overlooked the floor gradient which resulted in some installation issues but these were rectified very quickly and professionally” says Ralph with a smile. “Extra parts turned up without extra costs and a fitter arrived a few days later to assist with the installation which was outstanding. Since then everything has gone very smoothly. Whenever I was looking for help they were right there at the end of a phone”
“Clearly they were prepared to go the extra mile” says Ralph at the interview. “My trays were 1600mm wide and over 8m long – but that didn’t present any problem. The adhesive and everything was supplied in a timely manner on their own van service from Ireland and spares were sent by courier”
I just wanted to send a short message to you all to reassure you that in these current challenging times we remain utterly calm, focused and confident in the face of this current storm.
We understand the business world is very difficult for everyone. We know – right now; everyone is facing unimaginable pressure and worry.
But we can survive. We are thinking of you and you’re not alone.
Lets all try to keep our cool. The Government is helping us and we need to support them.
We’ll all be stronger when were through with it
Nostrand is still dedicated to providing you with the high quality, well-crafted products that you are used and while upkeeping our outstanding customer service.
If you have any questions or concerns, please do not hesitate to contact me or the team here on: +44 (0)28 4175 4472
We are always at the end of the line if you need to ask a question or you just want a chat.
God Bless you all!
Nostrand as a company are proud to support two important charities.
The RRT who support people in the time of need and the Air Ambulance.
Following the recent Government advice, the Nostrand team will be working remotely as of today until further notice. We wanted to assure you that everything is business as usual for us. We have made this move in order to ensure our team remain in good health, so that we can continue to provide our customers with the excellent service they are used to. Work is continuing as normal, and we remain contactable via phone, email and video chat – you won’t notice a difference.
We understand that these are uncertain times for many businesses, and the team are here to offer our support in any way we can. You can reach out to us by calling +44 (0)28 4175 4472 with any questions you may have.